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Wholesale and Customer FAQ

About SusyJack*
SusyJack* is a paper goods company based in NYC. Susy*s contemporary designs are a bright way to liven up your desk or nest, with eco-friendly products that stand out, pure and simple.



Wholesalers are welcome! Email me at susyjack@yahoo.com for a pricelist, or with any questions or comments about ordering. I am happy to help.



If you would like more news about goings on, check out the SJ* blog:

HeySusy*

What Methods of Payment Do You Accept?
SusyJack* accepts all electronic payments through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Money orders and personal checks are also accepted, but items cannot ship until your check clears. Also, items paid by PayPal eChecks will not ship until PayPal clears the funds (usually this takes 4-6 days. If you have questions about online payment through PayPal, just contact SusyJack* for assistance.
Do You Ship Internationally?
Yes, we do take overseas orders. In fact, to date, about 1/3 of our customers are overseas. SusyJack* items are shipped via USPS International First Class. If the order is large (over $100.00) we insure and confirm delivery at no extra cost.
How Long Until My Items Arrive?
SusyJack* items usually ship within 4 business days of order placement. If this is not the case (for example, if Susy is sick and can’t get to the Post Office), you will be notified immediately.

If an item has a longer lead-time, or is custom made, this will be noted on it’s detail page, so that you can be made aware prior to adding it to your cart.

What about Wholesale or Custom Orders?
A broad selection of SusyJack* products are available for wholesale purchase by retailers, and I’d love to send a linesheet your way!

SusyJack*s colorful, bold, graphic and eyecatching designs look fresh and bright on display…that is what they are designed to do! Line up journals in your chosen patterns and colors for an instant poster effect at retail, or stock a bin full of them and let your customers choose their favorites. Coming in at a low price point, these products make a great choice for an affordable gift or treat for shoppers looking for that little something special.

SusyJack* is a new brand, and committed to starting new relationships with retailers.

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SusyJack* will consider custom orders at this time for individual purchase. So, if you have a request, get in touch and I will try to make it happen.

For retailers, we will provide a quote for custom work…for example, proprietary patterns.

What Type of Shipping and Handling Do You Offer?
All items are shipped via USPS First Class Mail.

Domestic Packages over $3.00 are shipped with Delivery Confirmation.
We charge a small amount for handling, and take pains to make sure your SusyJack* wares arrive to you in the best possible condition. A confirmation will be sent to your email when your item has shipped. If you would like to receive your items more quickly, please contact SusyJack*.

Timeframe for packages shipped domestically is 1-4 business days from deposit at Post Office.

Timeframe for packages shipped internationally is 6-10 days from time deposited at Post Office.

How Is Shipping Calculated?
Our shipping rates are very reasonable. There is a small handling fee tacked on, as well. These fees are added at checkout after you decide to buy the items in your shopping cart. You will be asked to add your zip code or location into the PayPal form, and the amounts will be calculated according to the price of the item. If you are concerned or about shipping rates calculated for your item, please send contact SusyJack*.
What Is Your Return/Refund Policy
We offer a refund/return policy on the full price of the item if it is are unused and in saleable condition within two weeks of ship receipt. We do not refund shipping. We reserve the right to deny returns if the item has been worn or used and is no longer in new or saleable condition. SusyJack* strives to make your shopping experience a happy one, and with our low shipping rates and low price point, we aim to please from the start.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.